Technology:  Getting a Device and Internet Access

We are committed to making sure that all students can successfully connect to online learning during their at-home learning days.


Updates for DOE iPads

If you have a DOE-loaned iPad, we have important updates for you. To ensure your iPad is ready for use this fall, you must take the following actions before the first day of school:

  • Turn on your iPad. If your iPad has been turned off all summer, you must turn it on and charge it, if needed

  • Reset your internet connection. To do this, turn Airplane Mode on and off:

    1. Tap the Settings app.

    2. Find the Airplane Mode button.

    3. Turn Airplane Mode on for ten seconds (the button will turn green).

    4. Turn Airplane Mode off and wait until your iPad reconnects to the internet. When it’s connected, you will see the connected icon at the top of your screen.

    5. Test your internet connection by going to

  • Update Zscaler: Zscaler is a content-filtering application that ensures your child uses the internet safely and in accordance with the DOE’s safety policy. Updating the app is easy:

    1. Tap the Zscaler icon.

    2. Once open, Zscaler will automatically sign you in and register your device.

    3. Wait for the “Service Status” to say “ON”. This can take up to a minute.

    4. Close Zscaler.

  • Sign into the Learn at Home app: This is a DOE app that allows you to access remote learning tools and to receive important notifications from the DOE. To sign in:

  1. Tap the Learn at Home app icon on the main screen.

  2. Sign in with your child’s username (the part before the ‘’) and password

  • Enable your iPad’s hotspot: Good news! Your iPad is now a hotspot. This means other people can connect their device to your iPad’s internet. You just have to enable the right settings:

  1. Tap the Settings app.

  2. Find the Personal Hotspot button and tap it.

  3. Select Allow Others to Join.

  4. Other devices can now connect to your iPad’s hotspot.

**As a reminder, the hotspot connection is only to be used for remote learning.

Need help?

Contact the DOE Service Desk at 718-935-5100 or open a ticket online.


Need Help With Google Classroom

If you are having trouble connecting to Google Class, Google Hangouts, or any of our online learning resources, contact the school at 718-847-3370.

Request  a DOE Device for Your Child

If your child needs a device you can request a device by calling PS 90 at 718-847-3370.


Internet Access

All DOE devices should be connected to the internet automatically.

To get internet for other devices, there are various free WIFI options throughout the City, along with the COVID19 specific offers being extended by these carriers:


Technical Support for DOE Devices

The DOE is launching a family-facing Remote Learning Technical Support ticket system. Families (or someone on their behalf) can submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status, through the DOE Service Desk at 718-935-5100 or open a ticket online.

Note when you select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems; if the suggested resolutions does not resolve your issue, you can continue to submit a tech support ticket by completing the form.

***Borrowed devices should be used for school purposes only and kept in a secure location. Take your device with you on in-school days.

If you are using your own device, make sure it meets the technology requirements for online learning.

If you are not able to get an internet connection hooked up in your home, your child's teacher will work with you to provide alternative offline assignments.